Refund Policy

Effective date: September 11, 2026

WordsToMotion is sold through Paddle. Paddle may act as the merchant of record and processes payments, taxes, subscription administration, and refunds for eligible transactions. This policy explains how to request a refund for a WordsToMotion purchase. It does not limit any mandatory consumer rights that apply to you.

1. Refund window

We offer a 30-day money-back period for a new Pro subscription, a subscription renewal, or a one-time purchase. The period starts on the date of the relevant successful charge. This policy applies to the $19 monthly Pro plan, the $190 yearly Pro plan, and any eligible one-time plan shown at checkout.

If you are still within a free trial, cancel before the trial ends to avoid the first charge. If a trial converts into a paid subscription, the 30-day period starts on the conversion charge date.

2. How to request a refund

You can request a refund through Paddle buyer support or through our contact page. Include the email address used at checkout and the Paddle transaction or receipt details, if available. Paddle may ask for additional information to locate and verify the transaction.

Approved refunds are returned through the original payment method. The time it takes to appear depends on your bank or payment provider. Paddle may apply its buyer terms, fraud checks, and applicable law when reviewing a request.

3. Subscription cancellation

You can cancel a subscription at any time from the billing controls in your account or through Paddle’s buyer support. Cancellation prevents future renewals but normally leaves access active until the end of the current paid period. A cancellation by itself is not a refund request; submit a refund request separately if you want a charge reviewed.

4. Credits and abuse

Credits are usage units for the features shown in your plan and are not cash. Refunds do not create a right to continued access or restored credits. We may decline or reverse a refund where there is fraud, payment abuse, chargeback abuse, repeated refund activity, or another lawful reason. Nothing in this section limits non-waivable rights under applicable law.

5. Contact

For product questions, account deletion, or a refund request, use our contact page. For an existing Paddle transaction, paddle.net is usually the fastest support route.